L1 Support

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  • How To Create A Sub Account From Your Garanntor Client Area

    Having a subaccount helps you to be able to grant users access to specific services. If you host multiple domains for different clients, for instance, you can create subaccounts for each of your cl...

  • How To Import And Export A Database Via PhpMyAdmin

    Databases are very important in many dynamic websites. You might want to migrate your website from one server to another or you might want to restore a database backup. This guide will show you how...

  • How To Make A Cancellation Request

    To cancel any hosting plan please kindly follow the steps below: 1. Click on products/services 2. Click to Hosting Package to cancel 3. Click on Management Actions and then click on request cance...

  • How To Change Nameservers

    Changing your nameservers is as easy as ABC, you can do so by following the steps stated below. 1.  Log into your garanntor client account 2. Select Domains. 3. Click the drop-down arrow in front ...

  • What Are TXT Records?

    TXT just stands for Text. These records do not change anything on your domain, but they can be searched for your domain. These records are commonly used by services such as Google, which will ask y...

  • What Are NS Records?

    NS records are usually set with your registrar and are used to delegate a domain or subdomain to a set of name servers. Name servers hold all the other DNS records for your domain and tell all the ...

  • What Are MX Records?

    MX stands for Mail Exchange. MX record does resolve to text and not IP-records. These records are used to direct emails sent to your domain name to the correct server to then send it to your specif...

  • What Are A and AAAA Records?

    A Records These are also called Address Records or sometimes Host Records. A record only resolves to IP addresses. These records point your domain to the IP address of your website or hosting. Let’...

  • How To Run Tracert

    A traceroute is a function which traces the path from one network to another. It allows us to diagnose the source of many problems. Note: To be effective, the traceroute MUST be run during a time w...

  • How To Get Email Configurations On Webmail

    1. Log in to your Webmail. 2. Click your username in the top-right corner. In the drop-down menu select Configure Mail Client. 3. Scroll down to the Manual Settings section to view our Secure SSL/...