L1 Support

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  • How To Change Nameservers

    Changing your nameservers is as easy as ABC, you can do so by following the steps stated below. 1.  Log into your garanntor client account 2. Select Domains. 3. Click the drop-down arrow in front ...

  • What Are TXT Records?

    TXT just stands for Text. These records do not change anything on your domain, but they can be searched for your domain. These records are commonly used by services such as Google, which will ask y...

  • What Are NS Records?

    NS records are usually set with your registrar and are used to delegate a domain or subdomain to a set of name servers. Name servers hold all the other DNS records for your domain and tell all the ...

  • What Are MX Records?

    MX stands for Mail Exchange. MX record does resolve to text and not IP-records. These records are used to direct emails sent to your domain name to the correct server to then send it to your specif...

  • How To Run Tracert

    A traceroute is a function which traces the path from one network to another. It allows us to diagnose the source of many problems. Note: To be effective, the traceroute MUST be run during a time w...

  • How To Get Email Configurations On Webmail

    1. Log in to your Webmail. 2. Click your username in the top-right corner. In the drop-down menu select Configure Mail Client. 3. Scroll down to the Manual Settings section to view our Secure SSL/...

  • How To Set Up Email Forwarders On Webmail

    To setup email forwarding through your Webmail account follow the steps below: 1. Log in to your Webmail 2. Click your username in the top-right corner. In the drop-down menu select forwarders. 3....

  • How To Login To Webmail

    1. Login to your webmail. You can do this by typing either of these into your browsers address bar: my-domain-name.com/webmail or my-domain-name.com:2096   2. Enter the provided username and passw...

  • How To Access FTP Using FileZilla

    FileZilla Instructions When configuring FileZilla, you will download an XML file and import it to your FileZilla client. To configure the FileZilla FTP client:  1. Click the Configure FTP Client li...

  • How To Login To CPanel

    1. Enter the domain name followed by a forward slash and then type cpanel (i.e domain.com/cpanel). You will see the login page below. 2. Enter the login credentials provided to access the cPanel d...