Michael

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  • Refund Policy

    Sorry to hear you're looking for a refund! To check your eligibility, see our Refund Policy. You can request a refund for Garanntor purchases by contacting customer support. Note: Receiving a ref...

  • MaxMind Error: Fraud

    MaxMind Error The country of your IP address did not match the billing address country you entered so we cannot accept your order Incase you read the above message after placing your order, simp...

  • Cardholder Not Verified Error

    You might get an error Cardholder Not Verified or Your payment was NOT successful. Third party authorisation for this payment failed when paying via our Visa / Mastercard gateway. This error is us...

  • How do I add funds or credit to my account?

    In order to add funds to your account, an  Add Funds invoice will have be generated and when payment is made for the Add Funds invoice your account will be credited. Follow the steps below to add ...

  • Can I use the credit in my account more than once?

    You can use the  funds or credit in your account as many times as you want payment on any invoice.  If the amount you have added as credit is more than the amount for an invoice, the amount on the ...

  • Garanntor Payment Terms

    We offer 2 Payment Terms options: Standard Term – 7 day billing: Your payment is due within 7 days of the invoice date All customers are on Standard Term billing by default on sign up The 8 t...

  • Checking Invoices and Statements Online

    1.  Log into Client Area 2.  In the top panel select Billing 3.  Click on My Invoices You will see a summary of all your invoices 4.  Click on view invoice to view and download the individu...

  • Leaving Garanntor during a Billing Period

    Cancellations must be requested via the Client Area Login to the Client Area Click on My Services and the relevant service group (Servers, Hosting, Domains, Website Design, Other) Go to the sp...

  • Changing your Payment Method

    Here’s how to change your payment method: 1.  Log into your Client Area 2.  Go to My Account Details 3.  Confirm that your details are correct 4.  Scroll down to Payment Method 5.  Select your...

  • Available Payment Methods

    We accept 3 payment methods: Bank Deposit Credit card Paypal Below you’ll find a brief explanation of how each payment method works: Bank Deposit Once you have made payment, send paymen...